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Questions about IC Markets

IC Markets is a world leading Forex CFD Provider located in Australia. The company was founded in 2007 with the vision of providing fair and transparent forex trading to active traders. IC Markets is dedicated to bringing retail investors and traders in Australia and abroad solutions previously only available to professionals and large global investment banks. For additional information about IC Markets please visit the About Us page.
IC Markets is a privately owned Australian based company with headquarters in Sydney. IC Markets management team is comprised of individuals with over 20 years' experience in derivate products. IC Markets founders were instrumental in the success of Australia’s largest CFD and Forex provider.
IC Markets is regulated by the Australian Securities and Investment Commission (ASIC).
IC Markets holds client money in Segregated Client Trust Accounts at Westpac Banking Corporation, National Australia Bank (NAB) and Commonwealth Bank of Australia (CBA). All of these banks are AA rated Australian banks.
Client funds are held in client segregated trust accounts at National Australia Bank (NAB), Westpac Banking Corporation (Westpac) and Commonwealth Bank of Australia (CBA). All of these banks are AA rated Australian Banks. IC Markets complies with the Australian Client Money Handling Rules and employs strict policies and procedures regarding the maintenance and operation of these accounts.
IC Markets hold client money in segregated client trust accounts with a number of AA rated Australian banks. We diversify the moneys in the Segregated Client Trust accounts across multiple banks to reduce the credit risk and counterparty exposure.
We may collect your personal information from time to time to make further enquiries about you, including identification checks to meet our legal regulatory obligations as well as to combat fraud. We do not sell your personal information to any third parties for marketing purposes. You can view our privacy policy which outlines how we handle your personal information.
Yes, we take the privacy of our customers extremely seriously and we have in place policies and procedures to safeguard the information we request. You can view our privacy policy which outlines how we handle your personal information.
Should your account security be compromised you should immediately change your trading platform and client area passwords. Furthermore, we recommend you store your passwords securely and not on a shared or public device. Should you become aware of a security breach we recommend you change your passwords and contact us immediately to notify us of the incident.

Questions about Trading with IC Markets

IC Markets has two MetaTrader 4 account types, a Standard Account and our market leading, Raw Spread Account. IC Markets does not charge a commission on Standard Accounts but instead we mark up the spread received from our liquidity providers. IC Markets Raw Spread Account shows the raw inter-bank spread received from our liquidity providers, on this account we charge a commission of $7 per standard lot round turn.
IC Markets allows clients to open a trading account with as little as USD $200 or currency equivalent.
IC Markets offers flexible leverage options ranging from 1:1 to 1:500. You can change the leverage on your trading account via your Client Area.
IC Markets allows you to open multiple trading accounts. You can open an additional trading account via your Client Area.
The opening and closing times of IC Markets prices are:
Opening time: 00:01 MetaTrader 4 Server Time (Monday)
Closing time: 23:57 MetaTrader 4 Server Time (Friday)
Please note the trading times of certain instruments may vary, please refer to the relevant product section on our website for specific information.
IC Markets rollover occurs at 00:00 MetaTrader 4 Server Time.
To align the daily chart candles with New York close (5pm ET) IC Markets server time and charts are GMT+2 or GMT+3 when daylight savings is in effect. The table below outlines the dates on which the server time is changed to reflect daylight savings each year.
YearDST Commencement DateDST Ending Date
201910th March3rd November
20208th March1st November
202114th March7th November
202213th March6th November
Daylight saving time begins at 2am on the second Sunday in March and ends at 2am on the first Sunday in November.
The trading hours for Gold and Silver (XAUUSD and XAGUSD) are:
Opening time: 01:00 MetaTrader 4 Server Time
Closing time: 23:57 MetaTrader 4 Server Time
IC Markets offers extensive on-line education, in addition we regularly conduct educational webinars on a variety of topics. Webinar dates and times are published on our blog.
IC Markets offers over 65 currency pairs, including cryptocurrencies.
IC Markets also offers CFDs in precious metals, commodities, indices, futures, shares and bonds.
IC Markets offers its customers several ways of depositing funds into their trading account, common deposit methods include:

  • Bank / Wire Transfer
  • Paypal
  • Credit Card
  • Skrill
  • Webmoney
  • Neteller
  • UnionPay
  • Bpay
  • FasaPay
  • Poli

Our funding page provides further information about each method that we offer.
When funding your account using online deposit methods such as credit cards, Paypal, Neteller and Skrill you deposit will appear instantly in your trading account.

Domestic wire transfers and Bpay normally take one to two business days. For international bank transfers, please allow up to three to five working days.
You can submit a withdrawal request from within your Client Area. All withdrawals received before 12:00 Midday AEST / AEDT will be processed on the same business day. Our full withdrawal policy can be found in the withdrawals page on our website.
Opening an account is simple. Click on the Open a Live Account link and complete the account application form.
Once your on-line application form has been approved by our accounts team you will be emailed your trading account and secure client area login details and password.
Under the Australian Anti-Money Laundering and Counter Terrorism Financing Act 2006 IC Markets is required to verify your identity before opening a trading account for you.

Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.

Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
* Please note IC Markets does not accept account applications from any persons under the age of 18

Proof of Address
• Must not be older than 3 months
• Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.
No, IC Markets does not pay interest on account balances in any currency.
IC Markets does not accept US clients. US CTFC regulation prevents US clients from trading with brokers outside the US.
Yes, we allow both hedging and scalping trading strategies. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.
IC Markets is not able to open new positions over the phone, however, should you wish to close out positions please call our support team on +61 (0)2 8014 4280 and we will accept instructions from you.
No, you will not be charged any account inactivity fees.
While demo accounts and live accounts provide similar trading experiences, the demo accounts are used predominantly for educational purposes only. We do not guarantee that the performance of a demo account will be the same as that of a live account as our demo accounts are not connected to our live trading environment.
There are three main business models used by Forex brokers which differ by the way the transactions are handled, and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for an 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.

STP: This term stands for Straight Through Processing and is used when a Forex and CFD provider processes all trades at market prices obtained from liquidity provider(s), not on prices created by the broker themselves. This is not dissimilar to the ECN pricing model in that there is no dealing desk intervention when the trade is processed.

Market Maker: In Australia all Forex and CFD providers including IC Markets have the market making authorization on their AFS license, however many do not consider themselves market makers. Typically, market makers operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.

IC Markets is the issuer of the products it provides. We consider ourselves to be a forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers via an ECN, these prices are passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed, we do not hedge each and every position with our liquidity providers. We do this in order to provide you with better overall trading experience.
When you trade with us, you are trading with IC Markets as principle, this is the case with all Forex and CFD providers globally.
We do not operate a proprietary trading book, we source our prices from external unrelated liquidity providers via an ECN or directly, these prices are then passed onto you with no dealing desk intervention.
IC Markets streams prices from its liquidity providers, who, in their turn, derive those prices from the market (or exchange) in the case of share CFDs; and from banks and non-bank liquidity providers in the case of Forex. The source of the underlying market price may vary for each product.

Although IC Markets prices come from its liquidity providers and IC Markets is not practically involved in the making of the price, it is simply streaming prices which it receives; the prices nonetheless become IC Markets prices when it provides them to its clients to trade on. This is the case for all derivative products which IC Markets offers to its clients.
In order to provide you with better price certainty and to ensure faster execution speeds we do not offset each and every single position with our liquidity providers. This also prevents problems from occurring with one leg of the trade which may be influenced buy the other.
IC Markets is the issuer of the products it provides. Australian Financial Services License allows us to make a market, however, we consider ourselves to be a CFD provider offering the ECN pricing model as we do not operate a proprietary trading book and source our pricing from external unrelated liquidity providers via an electronic communication network (ECN). These prices are then passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed we do not offset each and every single position with our liquidity providers.
When you trade with us you are trading on prices streamed from our liquidity providers which are ECN prices. The prices we stream are considered to be ECN prices as they are created by aggregating prices received from multiple banks and dark pool liquidity sources, this ensures we are able to offer tight and consistent spreads. IC Markets does not have a dealing desk that creates its own prices. We do not alter the price in any way, thus our pricing is considered to be “True ECN”.
Yes, we actively monitor our exposure to customer positions, by hedging internally where possible but also using external providers to hedge where risk exceeds limits. We do not offset each and every single trade with a counterparty, this allows us to provide faster execution speeds and better trading conditions.
We have in place a hedging policy, trades are hedged in accordance with this policy. For example, we may hedge all trades in an instrument, or we may hedge trades when we are unable to internally match them or when the trades as an aggregate exceed risk limits.
The prices we offer are streamed by bank and non-bank liquidity providers via an ECN. We cannot release their names are we are under strict non-disclosure agreements.
IC Markets Australian Financial Services License allows us to make markets, this is the case for all CFD and Forex providers globally. We are not a broker to you but a product issuer. Simply put we act as a principal to your trades, we are the sole counterparty that allows you to access prices streamed from our liquidity providers that supply IC Markets with the bank and non-bank pricing.

Technically, when you buy a product at IC Markets, we are selling that product to you. It is not possible for you to buy that product at the exchange directly to complete the transaction due to the attached requirements for higher trade sizes, and margin costs, etc., thus, it has to be dealt with IC Markets on a principal basis alone.

Typically, market makers are considered to be Forex and CFD providers who operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market. In Australia all Forex and CFD providers have market making authorization on their AFS license however many do not operate in the manner described above and do not consider themselves market makers.
All conflicts of interest can be found in our Product Disclosure Statement (PDS).
On our Raw Spread account, the average spread on gold is 1 pip. Detailed information can be found on our spreads page.
On our Raw Spread account the average spread is 0.1 pip. Detailed information can be found on our spreads page.
All trades are filled based on the prices we stream on our trading platforms. We adopt a market execution model whereby stop loss and take profits orders are triggered based on their preset conditions and executed at the price available at that time. We do not offer guaranteed stop loss orders.  
Information regarding our swap rates can be found on our website. In addition to this they can also be found from within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.
Yes, we do offer Oil as a spot and future commodity CFD product. More information can be found on our commodities product page.
Triple swaps rates are charged on Wednesday, the reason for this is because spot forex contracts have a two day settlement period. For example, a spot forex contract that occurred on Monday settles on Wednesday, a trade that occurred on Tuesday settles on Thursday, a trade that occurred on Wednesday settles on Friday, but a trade that occurred on Thursday settles on the following Monday. In this example the trade that occured on Thursday rolled through the weekend, because banks are closed on Saturday and Sunday. Triple rollover interest is applied to positions help open at 5pm New York Time on Wednesday, this time marks the beginning of the new 24-hour trading day (Thursday).

You should note that, swap rates can be negative or positive, this depends on the currency pair traded and prevailing interest rates at that time.
IC Markets offers over 150 Shares CFDs. The full list can be found on our share CFD product page.
An dividend adjustment is applied to a share or index CFD position in the event of dividend payment occurring in the underlying share or share constitutent of an index. The ex-dividend date is the day a stock starts trading without its dividend payment. In the case of an index, an adjustment will be made that is equal to the number of points by which the index price must be adjusted downwards to take account of those shares in the index which go ex-dividend at the close of the cash market. The ex-dividend figure estimated by Bloomberg, rounded to the tick size we use for that index, is used to determine what adjustment to apply. In the case of long positions, the dividend adjustment is in the form a trading account credit. In the case of short positions, the dividend adjustment is in the form of a trading account debit.
It is simply not possible to for an open position to not be closed when a take profit order has been triggered. However, a common mistake made by traders is that that rather than checking to see if the order itself has been triggered they use the chart on the trading platform as an indicator. It is not correct to use the prices on the chart as an indicator of historical prices as the charts on the MetaTrader 4 trading platform which display the bid price only. It is also important to not that standard accounts have a 1.0 pip spread mark up, this spread markup does not appear in prices recorded on the chart.
IC Markets margin stop out level on the MetaTrader 4 & 5,  and cTrader trading platforms is 50%. This means that if your account's margin level falls to or below 50% of the margin required to hold your positions then your positions will be automatically closed.
IC Markets does not offer negative balance protection. Should you have a negative balance on your account we suggest you contact us as soon as possible.
IC Markets uses a market execution model. A market execution model means that all trades and pending order are filled at the prices we stream on the platform at the time an order is placed. 
IC Markets does not offer instant execution.
Our average trade execution speed is around 35 milliseconds on currency pairs. Our trade servers are in the Equinix NY4 data centres in New York. We have cross connects in place with our liquidity providers to ensure faster trading execution speeds.
IC Markets does not charge any additional fees or commission for CFD indices trading.
You can unsubscribe from the emails we send you by simply logging into your secure client area and selecting Account Details under the Profile section, then simply check or uncheck the Newsletters and special offers option and click on the Update Information button to submit the changes.
You can subscribe to our daily market forecasts by visiting your secure client area. Select Daily Market Forecasts under the Trading Tools section. You may choose to subscribe to daily market forecasts from either Autochartist or Trading central, or both.
We do not offer a FIX API connection into MetaTrader 4 or 5. You can however connect to our cTrader platform via FIX API. More information regarding this can be found in the cTrader Help Center.
IC Markets offers a varied variety of partnership programs including but not limited to Introducing Brokers, Money Managers, Affiliates etc. Detailed information can found in the partnerships section on our website.
A demo trading account contains virtual money and is absolutely risk-free. Demo accounts are designed as an educational tool to familiarize customers with our trading platforms without losing real money.
To add funds to your demo trading account, go to Account Summary under the Accounts section of your secure client area. Scroll down the page to go to your Demo Accounts section. You can add virtual money to your demo account by clicking on the green colored dollar ($) icon option available in the last column of the table.
IC Markets holds all client funds in segregated client trust accounts with AA rated Australian banks, client funds are segregated from the company’s own funds. Our Product Disclosure Statement provides further details as to how your funds are treated in the event of an insolvency.
Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary.

Questions about the Forex Market

Forex or the 'Foreign Exchange market', is the largest financial market in the world, with a daily average turnover of approximately US$3 trillion. Forex trading is the simultaneous buying of one currency and selling of another. The price of currencies is floating and dependent on supply and demand. Foreign Exchange is always traded in pairs, for example EUR/USD or AUD/USD.
Making money trading forex involves buying lower and selling higher or selling higher and buying back lower, using leverage means that you are able to deposit a smaller amount of money to achieve the same buying power as you would have if your bought and sold the currencies outright.

In this example Mary deposits $5,000 into her forex trading account and nominates the leverage on her account to be 1:100. As a result of leverage Marys buying power on her $5,000 deposit becomes $500,000. Mary decides to BUY 0.1 lots of the AUD/USD par at a price of 0.99802, 3 days later the price of the AUD/USD is 1.04069 and Mary decides to close her position. Marys profit is calculated as (1.04069 – 0.99802) 426 pips. As Mary opened a position of 0.1 lots Mary made a profit of $426 or $1 per pip.

Of course should the AUD/USD moved against Mary below the opening price of her trade to a level of 0.97802 Mary would have incurred a loss on the trade of (0.99802 – 0.95542) 426 pips. As Marys positions size was 0.1 lots Mary would have incurred a loss of $426 or $1 per pip.
Forex is said to be one of the fairest and most transparent markets on earth this is mainly because of the large amount of market participants and sheer size and number of transactions. There is not one single country or bank that can completely control the direction of a currency.
There is no one central location of the Forex Market, unlike the stock and futures markets Forex is not traded on an exchange but it is traded on an Over-the-Counter (OTC) basis with no central exchange between Banks, Governments, hedge funds and private investors. The forex market is open 24 hours a day 5 day per week.
The main participants in the Forex Market are Central Banks, Commercial Banks and Investment Banks, however in recent years since the advent of the internet accessibility to the Forex Markets has increased which has resulted in an increase in the number of participants. These day’s participants also include large multinational corporations, money manager, registered dealers, money brokers and private investors.
The Forex Market is a 24 hour market, Forex trading commences in Wellington, New Zealand and moves around the globe as business days begin in each financial centre. The major global financial centres where most forex trading takes place are Tokyo, London and New York. The forex market opens on Sunday at 10:00pm (GMT) and closes on Friday at 10:00pm (GMT).
The most liquid currency pairs are those from countries with politically stable governments and well respected central banks. The most popular currency pairs those that are paired with the US Dollar these are nicknamed the ‘majors’ and account for around 85% of transactions. The most commonly traded pairs are the EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF and USD/CAD.
There are a variety of fundamental and technical aspects that can cause an exchange rate to move. The most notable influences include interest rates, inflation and political stability. Sometimes governments will buy or sell a currency in an effort to influence its value with the view of having a broader effect on the country’s economy. This is known as Central Bank intervention and can have a significant impact on the value of a currency. Given the size and diversity of participants there is not one single factor that can influence the forex market for any significant length of time.
There are a variety of risk management strategies that forex traders can use. The most common form of risk management is the use of stop loss and limit orders. Stop loss orders can be set within the MetaTrader 4 platform and are often used force the closure of a position at a predetermined price in order to limit any potential loss. Limit order work in much the same way as Stop loss orders however they allow a restriction to be placed on the maximum price paid.
Forex Traders use a variety of trading strategies based on technical and fundamental analysis. These days technical trading is becoming increasingly popular traders are using a variety of technical indicators such as trend lines, support and resistance levels and numerous other methods to identify short to medium term trading opportunities. Some traders choose to use fundamental analysis which revolves around interpreting economic information including news, government reports and sometimes even rumour. Often it is however elements outside of technical and fundamental analysis that have the most dramatic effect on currency prices, this includes events such as Central Bank intervention, interest rate changes, political change or even war.
No, trading forex has never been cheaper and more accessible. Traders can now trade on institutional grade pricing with a deposit of as little as $200 and leverage of up to 500:1. It is however important to remember that although trading on leverage can maximise profits it can also amplify losses.

Understanding MetaTrader 4 problems

If you cannot see all the instruments in the market watch window, simply right click your mouse in the market watch area and select ‘show all’.
‘Trade Context is Busy’ is a common MetaTrader 4 error, the error occurs because MetaTrader 4 cannot process multiple requests at the same time, to fix this error simply close and open your MetaTrader 4 trading platform again. Please read our MetaTrader 4 error code guide for which outlines common MetaTrader 4 error messages.
The chart time on MetaTrader 4 and MetaTrader 5 platforms reflects server time, which cannot be changed. For cTrader platform however, you may set the time as per your local timezone.
Current swap rates can be found on our Blog Swap Rates page. Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.
If you hold open a position over Wednesday night the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the roll-over period on Wednesday night to account for the settlement of trades over the weekend where no swap rates are charged due to the market being closed.
Demo accounts will expire after 30 days of inactivity. If the demo account is still active, check that you are using the correct account number, password and server which can be found in the email you receive when you first open the account. Alternatively, you may check your platform credentials using secure client area.
The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.
In order for Expert Advisors to function on MetaTrader 4 you must click on the expert advisors button in your trade terminal to enable this feature.

Understanding platforms

To access the MT4 platform you will need your account number, password and server information from the email we sent you ‘MT4 Live Account Details’.
Open your MT4 platform and select File – Login to Trade Account.
In the login box enter your account number. Make sure to enter your password correctly, if you are copying and pasting make sure not to copy any extra spaces over.
From the drop down menu select the relevant server that was listed in the email.
If you cannot see the server, simply type it manually as live(server number).icmarkets.com and select Login.
You’ll see your connection status update in the bottom right hand corner of the platform.
If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double check the server address was entered correctly.
Each cTrader user has their own unique cTID, which is a set of login details used to access the trading platform. All cTrader trading accounts are linked to just one cTID.
Your cTrader ID will be automatically created for you once your cTrader account is approved.
You will receive an email with the subject heading ‘Welcome to cTrader ID’. Select ‘Confirm cTrader ID’.
You can now sign in to the cTrader platform using your email address and the password from the welcome email.
Once you have logged in you will see your IC Markets trading account is automatically linked.
If you open an additional cTrader account, it will be automatically linked to your cTID and you will see it available the next time you login to the platform.
Please follow below steps on your mobile platform:
  • Go to settings
  • Click on trade accounts
  • Then click on the small plus sign
  • Login to an existing account
  • Search for the server
  • Select the correct server for your account
  • Enter your login credentials
This may happen if you try to connect to an incorrect server. Please select the correct server from the list while connecting to your trade account on a mobile app.
No, you cannot directly attach an EA script to a mobile MT4 or MT5 trading application.
To manually install an expert advisor on your trading platform, complete the following steps:
  • Download and save the file.
  • Identify if the file is archived or in its normal format (right click on the file and select Properties, at the top it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive)
  • If the file is archived or zipped, make sure to unzip the file.
  • Now open your MT4 platform. At the menu bar, click File > Open Data Folder
  • Double click the ‘MQL4’ folder and then open the ‘Experts’ folder.
  • Now go back to where you downloaded your Expert Advisors and drag them into the open ‘Experts’ Folder.
  • Once done, close all windows.
  • Restart MetaTrader 4 platform and the EAs should appear in your ‘Navigator’ panel.
As you are trading leveraged CFD products, you can invest more than the balance you have in the account, thus the losses are magnified too. If you trade on leverage, then the face value of your trading position is more than the amount you have in your trading account. Therefore, if the market moves against your trade significantly, it could make your account balance negative.
With IC Markets, the margin call level is 100% and the stop out level is 50%. This means that, as soon as the margin level drops to 100%, you'll see a margin call that is an indication to take an appropriate measure on the account by either reducing the exposure or funding the account further. If the margin level drops further to or below 50% system will automatically start closing out positions to bring back the margin level to a reasonable level.
We can assist you in clearing your negative balance. Please contact our Client Relations department at rm@icmarkets.com
They are both established platforms in the industry. Though MT4 has been around longer and is still the most popular amongst traders, cTrader is cutting edge technology and has several additional features to the MT4. We would recommend you demo both platforms to see which one you prefer and suits your trading style. Some of the key differences are the user interface, the advanced take profit and stop loss systems, detachable charts, varying chart time frames, live sentiment and depth of market displayed by default. There is also a vast range of custom indicators and Expert Advisors readily available for MT4.
Commissions have slight differences, but all other aspects are pretty much the same.
Since our platforms host accounts on different servers, please create individual trading accounts for each platform. You will be given the option to select the desired platform in the Client Area: https://secure.icmarkets.com/OpenAccount/OpenRealAccount
To align the daily chart candles with New York close (5pm ET) IC Markets server time and charts are GMT + 2 or GMT + 3 when daylight savings is in effect. Unfortunately, the server time cannot be changed.
We would suggest to host your platform on a VPS (virtual private server). VPS servers are collocated in financial data centres, deliver ultra low latency and fast execution speed for forex trading.
Latency directly influences the amount of time it takes for a trade to interact with the market.
We are able to sponsor the basic VPS up to $35 if you meet the criteria of trading 15+ lots per month.
You can apply for a sponsored VPS package here: https://secure.icmarkets.com/Vps
With IC Markets, an account is considered hyperactive when it exceeds 5,000 server messages per day. The following messages exchanged with the MT4 server can be reason of hyperactivity:
  • “open order”
  • “close order”
  • “pending order”
  • “no money”

Please check your account and make the changes necessary to lower your server messages.
Investor password is a read-only password that you may use to build and analyse your account's portfolio. Getting an investor password is easy. Simply, open MT4 / MT5 platform.
Go to Tools, Options, Server, Select "Change". Enter current (master) password, tick "Change Investor" (read-only) password and enter your desired password.
To locate your MetaTrader 4 log files, open your MetaTrader 4 terminal. Go to the file menu and click to open the data folder. A new window will open with 'logs' subfolder. Within this folder you will find all the log files and you may refer to the specific date.
As platform is installed locally on your computer, we cannot influence how slow or fast it works. There might be several reasons such as:
  1. too many indicators installed and used on charts
  2. too many charts opened same time
  3. any extra software, such as EA
  4. small RAM on your PC
  5. large influx in the amount of data being received at your platform

We can advise to install a separate platform, and run the new platform without any EAs and indicators, and see if it fixes the problem. You may contact our team who will be able to troubleshoot the problem for you.
Free margin is the amount of funds you have available in your trading account that can be used to open more positions or cover losses of open positions. If your trades are making a profit you will see your free margin increase.
We do offer Netting accounts on our MT5 and cTrader platforms. Should you like to request one, please reach out to our support team at support@icmarkets.com.
Unfortunately, it is not possible to use the login details of one platform over the other as each platform is isolated and is connected to a different server. The trading account login credentials issued to you belong to a specific platform and server.
In currency trading ‘gaping’ typically occurs when the currency re-opens for trading after a weekend / rollover. Gaps are usually caused by low liquidity in the market. If these gaps occur because the chart is not uploading correctly, it is possible to retrieve the missing data by refreshing the chart.
Right click on any instrument in the 'Market Watch' section, then left click on the 'Specification' button, a new window will open that shows the Trading Hours for the instrument selected.
Different instruments have different trading hours attached to them. For detailed information, you may refer to the following link: http://www.icmarkets.com/trading-hours/
We do not offer 24/7 crypto trading for the time being. Please refer here to the trading hours: https://www.icmarkets.com/au/en/trading-pricing/trading-hours
Stocks are available exclusively on the IC Markets MetaTrader 5 platform. To have them added to your account, please email us at support@icmarkets.com. The MT5 trading account must be funded prior to adding the Stocks.
You receive your MT4 password when you first open your trading account. For security reasons, we recommend that you change the password when you first access your account. You may also lose or forget your password and need to reset it.
To change the password on the platform, select Tools - Options - Server Tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper and lowercase letters and digits. Confirm the password in the second box and select OK. The change was successful if no error messages appear.
If you have forgotten or lost your password you can reset it via your Secure Client Area. Sign in and select ‘Change Trading Account Password’. Enter and Confirm your new password and select Save. You will also receive an email confirming the change was successful.
The visual mode option doesn't appear in the default window. Drag and enlarge the tester window slightly and you will be able to view the option.
To reset your cTrader ID password, please follow the steps in the below link: https://id.ctrader.com/reset
You can find full information on cTrader platform and it's features on the Spotware's official website. Here is the link (https://help.ctrader.com/)
Choosing the right trading platform is an important part of your trading. There is no right or wrong platform, however, choosing the most suitable one entirely depends on the features that you are seeking as well as your own experience of the platform itself. It is always good that you test the available platforms and determine what suits you best
cTrader is a recently released retail trading platform. There are a number of features that are the same as MT4 in cTrader, however as it is a more recent platform, built by traders, there are some additional features which might help the trading community. Some of the key differences are the user interface, the advanced take profit and stop loss systems, detachable charts, varying chart time frames, live sentiment and depth of market displayed by default, ability to show units or lot sizes, readily available onscreen calculations.
MT4 is a much older platform but has a great deal of support and features available online and through the MetaQuotes. There is also a vast range of custom indicators and Expert Advisors readily available for MT4.
Resetting a account's password is a very easy process. Simply login to your secure client area and click on "Change Trading Account password" link (https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true) under the "Profile" section.
Set the new password and confirm the details.
Click "Save" to apply the changes.
The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account login details and try entering those manually without any spaces.
If you are get this error message at the connection status bar, please manually type the server as follows into the server box:
LiveXX.icmarkets.com , where XX stands for the live server number. For example, 15 for ICMarkets-Live15. The server details can also be found under the login credential email or the platform credentials link in your secure client area.
Depending on the technology you are using, it is quite normal to experiencing some freezing or delays on your platform during news or other volatile periods, simply because of the influx of data being sent to your terminal. To minimise the risk of freezing it is advisable to use the fastest possible internet connection and top possible hardware specifications. Hosting your platform on a VPS instead of your local hard drive would also minimise such occurrences.
To enable notifications on the platform, you may use the inbuilt ""Notifications"" option from MT4 platform's 'Options' window or you may also use the Alarm Manager offered by IC Markets as one of its advanced trading tool.

For the inbuilt option, please go to the 'Tools' menu option and click on 'Options'. Switch to 'Notifications' tab and update the settings as required.
In order change your trade account password, please open MT4 platform.
Go to Tools and then Options
Go to Server tab and clock on "Change" button in front of Login and Password fields.
Enter current (master) password, opt for "Change master password" and enter your desired new password.
Click "Ok" to confirm resetting the account's master password.
Platform freezing is common if there is an influx in the amount of data reaching your terminal. Make sure you’re on a dedicated high speed network connection.
Platform freezing is common if there is an influx in the amount of data reaching your terminal. Make sure you’re on a 4G data or strong WiFi, with a high internet speed.

Questions about Trading Forex Online

In forex, spread is the difference between the BID and the ASK price.
IC Markets has two MetaTrader 4 account types, a standard account and our market leader, The Raw Spread account. IC Markets does not charge a commission on standard accounts but instead marks up the spread by 1 pip above the Pricing rate received from our prices providers. IC Markets Raw Spread account shows the raw inter-bank spread received from our pricing providers, on this account we commission of $7 per standard lot round turn.
IC Markets supports the trading of Micro lots. A micro lot in MetaTrader 4 is represented as 0.01 which is equivalent to 1000 units of the base currency.
Trading over the internet on the world’s most popular trading platform MetaTrader 4 is easy.

Once you have downloaded and installed the trading platform simply login and double click on an instrument in the market watch screen. In the order window that appears next, enter your desired trading volume and then click on ‘buy market’ or ‘sell market’. A market execution order will then be processed.

The MetaTrader 4 platform will automatically fill your order providing there are sufficient funds in your trading account. Your open position will appear in the trading terminal and the profit / loss and margin will be calculated in real time according to price movement.
Margin is the amount of money required in your account in order to open a position. Margin is calculated based on the current price of the base currency against USD, the size (volume) of the position and the leverage applied to your trading account. If you do not have sufficient free equity available you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

Margin is calculated using the following formula:

Margin required = (current market price x Volume) / Account leverage

In practice this would be calculated as follows:
If open a position of 0.1 (10000) in EUR/USD at the current market price of 1.35645 and your account has a leverage of 1:400 you would calculated the margin required as follows:
(1.35645 x 10000) / 400 = $33.91

In this example the margin on this position would be $33.91, therefore in order to open a positions of this size you would require at least $33.91 in free margin in your trading account.
MetaTrader 4 allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.
MetaTrader 4 allows trailing stop orders to be set from within the trade terminal.
If you have no free margin your positions will be stopped out, in certain circumstances your account balance can become negative should the loss on the positions stopped out exceed your account balance.
IC Markets margin call level is 100% this means that you will receive a margin call when your Equity is 100% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).
IC Markets margin stop out level is 50% this means that if your Free Margin falls below 50% then your positions will be automatically closed. MetaTrader 4 will automatically close in order of the largest loosing position to the smallest.

The margin stop out level is calculated using the following formula.
Margin level = equity / used margin x 100%
= margin level %

Worked example
The margin on a $10,000 USD (equity) trading account with 1 standard lot open position on USD/JPY and 100 times leverage would be calculated as follows:
= 10,000 / 1,000 x 100%
= 1000% margin level
If the position moves against you and your equity fell to $5,000 the calculation would be:

= 5,000 / 1,000 x 100%
= 500% margin level

If the position moved against you even further and the equity fell to $499 the position would be stopped out as the margin level would have fallen below 100%.
= 499 / 1,000 x 100%
= 49.9% margin level
The Smart Stop Out logic in cTrader has been designed to provide maximum protection to trader’s accounts. This logic will replace cTrader’s Fair Stop Out logic because it provides significant benefits for users by using a much more advanced algorithm.

If Margin Level, falls below Smart Stop Out Level then positions will start being closed partially until Margin Level reaches above Smart Stop Out. The logic of Smart Stop Out will only close what is absolutely necessary from the largest position in order to safely restore Margin Level and protect the position itself, the position entry point and the trading account for as long as possible.

Read more information in cTrader Smart Stop Out page.
The deal confirmation screen displays a summary of the order that you have placed including the order number, quantity (volume) and price the order was filled at. The date and time the order was placed is displayed in the trade window.
You can generate account statements from within the trading terminal by selecting the history tab. Right clicking within the history area will open a new tab from here you will be able to select the time period of the statement that you wish to generate. Right clicking again with provide you with the option to save the report to disk or in HTML format for viewing in a web browser.
MetaTrader 4 has a real time position keeping feature where you are able to see your account balance, Equity, Margin and Free Margin in real time in addition to the profit or loss on any open positions. This information can be found within the trade tab inside the terminal section of the platform. Your account history can be found under the history tab in the same area.
If you are a new client, please click here Open a New Demo Account. If you are an existing client of IC Markets, you can open an additional demo account from within your Client Area.
Demo accounts will only expire after 30 days of inactivity.
A ‘long’ position is much the same as entering into a BUY transaction, conversely a ‘short’ position is much the same as entering into a SELL transaction.
By way of example if you BUY 1 standard lot or 100,000 units of EUR against USD you are entering into a ‘long’ position. If on the other hand you sell 1 standard lot of 100,000 units of AUD against USD you are entering into a ‘short’ position.
There are no limits to the number of trades that you must place each month.
There is a limit of 200 orders, open or pending, on your account at any one time. Once you reach 200 orders you will not be able to place any more trades.
IC Markets does not offer any deposit bonuses.
Both our MetaTrader 4 and cTrader platforms are set to automatically close your positions when your margin requirement reaches 100% (stop out level). This process is automated and is not a guarantee that your account will not enter into a negative equity situation. We recommend that you always maintain a balance in your account over and about your required margin. If the stop level is reached a market order is triggered to close your open positions at the next available price in the market.

Events such as markets gapping over the weekend or on major holidays where liquidity is thin can increase the chance of your positions being stopped out and a negative equity situation occurring We advise that you use stop loss orders to limit your risk and you monitor the margin level in your account regularly. You will be responsible for any negative balance in your trading account.
You can keep your positions open for an indefinite period of time as long as there is no expiry attached to the product contract.
Yes, you may login to multiple accounts on one platform using the MT4 Multi Terminal You may also install several instances of the MT4 platform for each login.
Yes, it is possible to log into your MetaTrader 4 account with the same username and password at the same time on separate computers.
Yes, you are able to use the MetaTrader 4 trading platform on an Apple Mac, however you must install parallel operating systems.

The following link provides some useful information regarding this:
http://alansforexblog.com/2008/03/06/running-metatrader-4-mt4-on-mac-os-x/
Slippage is an inherent part of financial markets. Whether you are trading Stocks, Futures, Commodities or Forex you will be subject to slippage. When you place a market order you are requesting your order to be filled at the current markets prices however if the market has moved between the time you place your order and the time it has been filled your order may be filled at a different price. Slippage can increase when markets become volatile such as over new releases, you should keep this in mind when trading outside of normal market conditions.

Stop Loss orders when triggered enter the market as market orders, therefore there is no guarantee that your order will be filled at the price you place your stop loss.
The charts on MetaTrader 4 reflect the 'Bid' price only, the 'Ask' price is not shown on the charts. You can however draw an 'Ask' line on the charts by clicking on the chart and selecting 'show ask line', this will result in an estimation of the 'Ask' price which is based entirely on the spread. You should bear this in mind when conducting any historical analysis using the charts available in MetaTrader 4.
IC Markets MT4 and cTrader trade servers are located in the NY4 and LD5 IBX Equinix Data Centres in New York and London, providing clients with the fastest possible execution speeds. Equinix data centres are known globally for their secure and reliable infrastructure.
The latency from your computer to IC Markets trade servers can be tested by conducting a ping test.

The instructions below explain how a ping test can be conducted:
Step 1: On your computer go to the start menu and type 'CMD' in the 'search programs and files' field.
Step 2: Type in the word 'ping' followed by a blank space and the IP address of the server you wish to ping.
Step 3: The bottom line on the resulting output will show in milliseconds the minimum, maximum and average time it too to send and receive data from your computer to the server.
Market orders are submitted at the current market price, however these may not necessarily execute at the price requested. The trader executes these orders with a volume and price offered by the CFD provider and will get filled at the best available bid/ask for the size (volume) the trader is trading. Market Orders allow for generally faster execution of orders without any requotes.
The trader may execute using a pending order if they expect the market to go up or down but don’t wish to enter until a certain price level is reached; the order will not be filled if price does not reach this level.
A pending order is broken up into six types:
  • Buy Limit
  • Sell Limit
  • Buy Stop
  • Sell Stop
  • Buy Stop Limit
  • Sell Stop Limit
An instruction from an investor to a broker to buy a certain amount of an asset. Buy orders may take various forms. For example, an investor may instruct the broker to buy immediately at the best available price, or to wait until a certain price is reached. A buy order opens at Ask Price and closes at Bid price.
An instruction from an investor to a broker to sell a certain amount of an asset. Sell orders may take various forms. For example, an investor may instruct the broker to sell immediately at the best available price, or to wait until a certain price is reached. A sell order opens at Bid Price and closes at Ask price.
Buy limit orders are placed when a trader wishes to buy, or go long below the current market price. When the market dips and touches the requested price, a buy limit order is executed. The Buy Limit order is executed if the Ask Price on the platform drops to a level that's equal to or lower than the specified buy limit price.
Sell limit orders are placed when a trader wishes to sell, or go short above the current market price. When the market rises and touches the requested price, a sell limit order is executed.The Sell Limit order is executed if the Bid Price on the platform rises to a level that's equal to or higher than the specified sell limit price.
Buy stop orders are placed when a trader wishes to buy, or go long above the current market price. The Buy Stop order is executed once the Ask price is equal to or higher than the specified "Stop" price.
Sell Stop orders are placed when a trader wishes to sell, or go short below the current market price. The Sell Stop order is executed once the Bid price is equal to or lower than the specified "Stop" price.
The stop-limit order will be executed at a specified price, or better, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit order to buy or sell at the limit price or the next best available price.
A trailing stop is a type of stop loss order attached to a trade that moves as the price fluctuates. It is designed to lock in profits or limit losses as a trade moves favorably by a certain amount of pips as set by the investor. Key point to note is that trailing stops only move if the price moves favourably. Once it moves to lock in a profit or reduce a loss, it doesn't move back the other way.
Meta Trader 4/5 and cTrader platforms handle the hedging positions differently. On MT4/5 platform, if the account is perfectly hedged and does not require any margin, the positions will remain unaffected. However, in the case of cTrader platform, margin is required for the direction carrying higher volume and margin requirements, regardless whether the overall position of the account is perfectly hedged.
The Margin Hedge level may vary for different products. We suggest you to be fully aware of the product specifications of the instruments you are trading or intend to trade.
You are liable to pay Margin before the CFD is issued and you may be required to pay more Margin before a CFD is closed.
IC Markets Futures CFDs are set to expire on the day the contract expires on the underlying market. When a Futures CFD contract expires, all open positions will be closed at the futures settlement price; as reported by the futures exchange. This process would usually take place on the day following the expiry. Open positions are not rolled to the next front month so any clients wishing to hold long term positions must reopen the trade on the next available contract.
IC Markets does not directly offer any signal services, we have however partnered with Myfxbook to offer Autotrade. Autotrade allows you to copy strategies offered by signal providers on Myfxbook directly into your IC Markets trading account.

Alternatively, you may directly subscribe to the signals from MT4 platform.

Questions about trading CFDs Online

CFDs opening times reflect the market hours of the underlying instrument over which the CFD is based. Please refer to IC Markets CFD product specification sheet which details the opening hours of each CFD contract.
IC Markets does not charge any additional fees or commission for CFD trading.
The margin rates of each CFD contract vary and are dependent on the CFD contract traded. Typically, the margin rates will vary from 0.5 – 1%, please refer to IC Markets CFD product specification sheet for details relating to the margin requirement for each CFD contract.
CFDs do have minimum trade size. The minimum trade size is 1 CFD contract.
IC Markets CFD prices are calculated based on the price of underlying instrument with an adjustment made for fair value. Fair value is equal to the spot price after taking into account compound interest and dividends.

Account Application

Account verification usually takes a few minutes to a couple of hours in some cases. If you haven't heard back from our account verification team yet on the current status of your account application via email, we suggest you to visit our live chat support or email us at accounts@icmarkets.com. Our team will be able to provide you an update soon.
Yes, you can. As part of our Australian anti-money laundering requirements you are required to provide us with your identification. To ensure that your account application is approved please submit the documents as outlined below.

Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address (Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director
5. LEI registration number (a unique identifier for persons that are legal entities and were created for global identification purposes.)

The following are acceptable forms of photo identification:
- Valid Passport
- Valid Government ID such as a Drivers Licence or State ID
- Valid National Identity Card
The following are acceptable forms of proof of residence:
- Utility or Phone Bill or Bank Statement

All proof of residences must be current and not older than 90 days.

If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.
If you would like to request a swap free account, please send an email to support@icmarkets.com. Please ensure that the account you are requesting to be converted should not have any trading history. In such a case, you may create an additional trade account and request that to be changed to swap-free.
As a part of our KYC requirements under the AML regulations that we follow, we require a physical address where the applicant reside. Thus, the PO Box details cannot be accepted as a valid residential address information.
Unfortunately, your account application might be refused should you fail to provide the requested or alternative form of documentation.
Bonuses are usually just a deceiving cover offered by some forex brokers as a way to lock in your profits. As a fully regulated Forex CFD provider we do believe that those are not best practices for our clients.
A document is only not accepted should it not meet the requirements. Our accounts department sends an update via email when a document is classified as not acceptable and provides clear instructions on the requirements that need to be met.
Account verifications normally take from a few minutes to a business day in some cases.
You can provide a bank statement or a secondary form of identification document showing your residential address.
While we welcome clients from all over the globe, governmental restrictions along with our company policies prohibit IC Markets from opening accounts originated from the following restricted and/or OFAC sanctioned countries: https://www.icmarkets.com/au/en/company/aml-policy
We allow clients to register under our ASIC and FSA regulations, however, there might be some restrictions that apply based on the country of your residence. You will be able to see the regulation applicable to your account based on the country chosen at the time of your registration.
IC Markets do offer joint accounts.

Should you want to set up one, you and the person you would like to share your joint account with will need to open an individual account each, if you do not have one already.

You can create anindividual account here: https://www.icmarkets.com/open-trading-account/live

Once your individual accounts are open, please send us an email at support@icmarkets.com requesting to create a joint account for you and the other participant.

Please note that both parties need to agree in order to proceed with the joint application.
To update your residential address details, please contact us using your registered email at support@icmarkets.com including your latest residential address proof stating your name and new address information. The address document must not be older than 90 days.
We do not report or deduct any funds for taxes, however it is your own responsibility to declare any earnings to your own local tax authority.
For updating your account details such as correcting the account name, phone number, email address, please send us an email at support@icmarkets.com including a copy of your submitted photo identification document to confirm your identity in order to apply the changes.
You can upload your documents through your client area using the following link: https://secure.icmarkets.com/Document/Upload, or alternatively send them via email at accounts@icmarkets.com
We charge a Commission on our Raw Spread account because you get to trade with extremely low spreads

Client Area

Accessing your secure client area is very easy. Simply follow the login instructions received via email upon your registration with us. You may also reset your secure client area password, if you have forgotten the password by clicking here: https://secure.icmarkets.com/Account/LogOn?ReturnUrl=%2f%3flang%3den&lang=en#forgot_pass_form
All your trade account details can be found under the Account Details page using your client area.
You are able to create an additional demo account through your client area using the following link:
https://secure.icmarkets.com/OpenAccount/OpenDemoAccount
To create an additional live account, you may click here: https://secure.icmarkets.com/OpenAccount/OpenRealAccount
Yes, you can transfer your funds across different trade accounts using your client area. Please use the 'Transfer Funds' option here: https://secure.icmarkets.com/Finance/TransferFunds to do so.
No. We do not allow 3rd party transactions of any kind.
The withdrawals of your funds depends on the method you have used while depositing funds.


If you have funded your account by:
Deposit via Debit/Credit card - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Safecharge 3D-Secure card - Withdraw deposit fund back by SafeCharge
Deposit via 3D-Secure Verified by Visa / MasterCard Securecode - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Fasapay/Bank Transfer/Broker to Broker/Bitcoin - Withdraw by bankwire (20 AUD Bank fee)
Deposit via Neteller - Withdraw by Neteller (free of charge)
Deposit via Skrill - Withdraw by Skrill (free of charge)
Deposit via Paypal - Withdraw by Paypal (free of charge)
Deposit processing time depends on the preferred method of your choice. Here is the complete list of deposit methods we offer along with their respective processing times: https://www.icmarkets.com/au/en/trading-accounts/funding
If your withdrawal request is received before 01:00 GMT (12:00 AEST) it will be reviewed on the day of receipt. If your withdrawal request is received after this time it will be posted on the following business day. Once successfully completed from our end, the funds arrival time may vary depending upon the method used. Detailed information in this regard can be found here: https://www.icmarkets.com/au/en/trading-accounts/withdrawal
Yes, a number of our withdrawal methods have an instant processing time, once the withdrawal is successfully completed from our end. For more details, please visit our "How to Withdraw" page on the website here: https://www.icmarkets.com/au/en/trading-accounts/withdrawal
As the banking institutions in Australia are not operational during weekends, we do not process withdrawals out of Australian business hours.
There could be a number of reasons for a withdrawal request to get declined. We suggest you to check your email for the specific reason that relates to your individual account and follow the instructions prescribed in the email. For any clarifications, feel free to contact our 24/7 live chat support or reply to the email directly at accounts@icmarkets.com
A failed deposit request could be a result of insufficient funds in the depositing source, incompatible card used, restrictions implied from your financial banking institution or incorrect details being used to fund the account. You may contact your bank for more information in this regard.
IC Markets has a strict policy to archive trade accounts that have been found inactive for over a certain amount of period. You may create an additional trade account using your secure client area or may reach us and our team may help you create one as per your requirements.
Unfortunately, not. You would need to reach our friendly support team to help process such requests.
You may choose to fund an existing and active trade account suing your client area to be able to create an additional trade account directly. Alternately, you may reach us our team to help with your request.
Islamic accounts cannot be opened from the Client Area due to specific settings. Please send a request to support@icmarkets.com with the desired account specifications.
Please click: Forgot your username or password. The system will send you a temporary password to the email address you registered with us.
You can access the deposit and withdrawal transaction history using the "Transaction History" option available under the "Finance" section of your secure client area.
To change the password for your live trading account:


1. Login to the secure client portal.
https://secure.icmarkets.com
2. Select "Profile" section - > click in Change Trading account password. Here is the link: https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true
If you forgot the password of your client area, please click Forgot your username or password
The system will send you a temporary password to the email address you registered with us. Please use the link provided in the email to login with your temporary password.
You may request to change your account's leverage using your secure client area. Here is the link: https://secure.icmarkets.com/Account/ChangeLeverage
If your card is expired, you may upload a replacement card to your profile using your secure client area. If the new card has the same number as the old card, then we can proceed as normal. However, if the new card has a different number to the old and expired card then you must provide a letter from the bank or a bank statement that indicates that the new card is a replacement card to the old card. Once that has been provided and approved you are free to withdraw to your new card. Please send the document to accounts@icmarkets.com.
All the deposits are free of any charge from our end. You may, however, need to speak to your banking institution to confirm whether there is any surcharge applicable from their end in utilising their services.
IC Markets does not charge any additional fees for withdrawals. For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. International Wire Transfer fees are approximately AUD 20 or currency equivalent, this fee is deducted from the amount of your withdrawal.
You should however be aware that you may incur fees on payments by some international banking institutions. IC Markets accepts no responsibility for any such bank fees.
No, internal transfers between your trade accounts are free of cost. You should however be aware of the conversion rate shown onscreen that is applicable for the amount transferred.
In order to delete a trade account, please contact our support team at support@icmarkets.com using your registered email address.
Should you not want to continue trading with us, you may express your interest to close your trade profile with us by emailing our support team at support@icmarkets.com. The request should come from your registered email address we have on records. It is important to note that, we do not charge any account keeping or maintenance fees, so you can always come back should you want to resume your trading in the future, where no profile closure is necessary.
If you wish to deposit via credit or debit card, for security reasons we’ll need a copy of the card. The card must be in your own name and not past it’s expiry date.
First login to your Secure Client Area and select Transfers – Deposit Funds and then ‘Fund Now by Credit Card’
Select Add New Credit/Debit card and then enter the requested details. Upload a copy of the card and then we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph.
Once the card is approved, you can make instant deposits anytime.
The funds arrival time may vary depending on the withdrawal method used. You may refer our withdrawal page for more details.
The MT4, MT5 and cTrader download link can be found in the secure client area here https://secure.icmarkets.com/Downloads
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